Step #1. You can post the email address on the private message that I've provided. Is there some setting I should check?? If you aren’t sure which one to choose, contact your email provider. With email being the quickest and easiest ways to reach anyone, anything, and any company, having it not work is not only frustrating but not acceptable. Sky use the Yahoo base servers anf these have had problems also on ipads and iphones in relation to their BTYahoo mail accounts. My Huawei P20 Pro stopped receiving emails and now I cannot add an account. Enter account settings manually . Update the software on your box. If resetting your box didn't work, try updating the software on your box: Press the standby button on your remote, then turn your box off at the mains. Wait a few moments, then turn your box back on. If your emails have stopped working on your device, remove your Sky Yahoo Mail account and add the account again following the steps below. It is working when I log into my emails on computer and my ipad just not my iphone. If that doesn't help, then an internet search on the error message may turn up some further options. Sending seems ok. email on iPhone : Delete account, Reboot phone and reinstall. Open the Settings app on your device → Tap on Mail. Always reboot before asking for further advice lol. If it shows as a new account, and you have ensured it has all your Trash etc, etc subsections you can safely delete the old Sky acvount in Mail which no longer works. With Fetch, your iPhone checks for new emails on the server at set periods. Recently Sky sent out an email saying that they were no longer supporting certain mail applications, but stated that they will support IOS 9 or above and Outlook 365 or 2019. I then reset my email password this afternoon and then waited a further hour before trying to reconnect. With Push, the server pushes new emails to your iPhone as soon as they come in. Your iPhone can't get an email if it's not connected to the internet. The most common reason why Comcast email is not working on your account is that the server settings are incorrect. Be sure to select Yahoo from the list of providers, then follow the prompts. Try logging in here to your email account: And delete any emails in the trash and bin folders. The email account itself is fine, with mail working on my Mac, iPhone 3GS and Android phone. Tap Next, then follow these steps: Choose IMAP or POP for your new account. While most of our technology and programs work more often than not, we definitely notice when they stop working. What device and app are you using. Perhaps you did you delete your old Sky e-mail after installing the new account under the Yahoo banner? It is only receiving email which is broken, I am able to send mail … If this doesn't work (it should) then use the 16 digit password link as posted earlier in this thread. They worked a dream without having to use the 16 character password. 1 . 04:30 PM. ‎07 Feb 2020 Have you changed anything Thanks Martin? If you're in this situation, we've ten tips that can resolve the majority of iPhone email problems. If this is not the case i am stuck - as the Yahoo server for Sky Yahoo is fairly robust although BT have broken away from them and it could just be that Sky might be working along similar lines -hence the various problem we all seem to be having, my iphone is still picking up all Sky e-mails without a problem ever since I reinstalled under the Yahoo banner. Desktop Outlook receives fine. can access email on my desk top pc so I know emails are there. Report Post. Before you begin. Just enter your current Sky email address and passwork and click next. Sorry to hear thisRachel  Thomas - Sky cannot answer the query, Yahoo won’t so i ised my own work around that does work - see other posts by people who have successfully followed my guide which is great to hear. Has your email account been set up? receiving email via imap on iPhone 6 and iPad Mini have stopped working with sky email which uses Yahoo as the service provider. Reading and Receiving Messages, Safari, iOS. 2. the mail server "imap.tools.sky.com" is not responding. Closed gmail account. Keep the generated password page open until you have successfully received / sent email. My drafts, sent emails and junk emails are all there but my inbox is empty and it's refusing to download the messages. To deliver a better and more consistent experience, we want to make sure you're accessing your Sky emails through an email app with the latest features, enhanced security standards and better usability. https://www.sky.com/sky-yahoo-mail/manage-apps, https://www.sky.com/help/articles/secure-your-sky-yahoo-mail-account. Step #6. https://www.sky.com/sky-yahoo-mail/manage-apps. Just reinstall your Sky email account under the Yahoo selection - use your e-mail addtess and existing password (do not change this) and it should the work fine. 3. Find out more about using the Mail app on your iPhone, iPad or iPod touch. How to Fix iPhone Email That's Not Working . Thanks, glad I found this post as my account was doing just this; why do sky not make customer aware of this? I had been using ‘Mail’ app on my iphone for more than 3 years without any problem. Community content may not be verified or up-to-date. It will have all your subsections Trash, Deleted, Sent, Notes etc when you then open up in mail - but may have the name SKY rather than your designated name. The IMAP/SMTP service is disabled. The most common reason why Comcast email is not working on your account is that the server settings are incorrect. @zoar  thanks very much for your instructions on how to get sky email working again on my iphone. Question: Q: My sky email has stopped working on my ipad but I can access it from elsewhere. Re: My email stopped working with the following error message. You can't create a new email account through Sky as we no longer offer this service. It then told me to try to log in using my imap settings which I … Now, tap on Delete Account. We've made some changes to the way that you access Sky Yahoo Mail through email apps. Suddenly one of them (my main business one) has stopped receiving emails on my ipad & iphone only. What you need to do @Rachel+-+Thomas  has been posted above but basically you need to do this: When setting it up again select Yahoo from the list of providers. Scroll to the app you want to remove, then tap it. Signed in again. Step #4. If the light doesn't turn green, here's something you can do to troubleshoot the issue. I can't open all my email sub folders when using the email app. “Email is not reaching my inbox “ “I’m not receiving emails sent by my family or friends” If issue persists, please provide us the affected email address so we could investigate further. Check iPhone network connection. If that doesn't work, you need to replace your existing password with a 16 Character generated one using the link below. We all have a recovery email which sky… In the following “new account” screen I am entering my name, email address and password. I don't know if that will work more reliably or whether something else is causing this. You can refer to the settings given … Miguel Co ©Lifewire. Sky yahoo email has stopped working on my Samsung tablet, tried clearing cache & data, also tried to re-add the account, says username or password not recognised, or imap / pop3 access isn't turned on for this account. I have not had any problems with my emails until today. This website uses cookies Cookies help us give you a better service e.g. I have an android phone. Thank you soo much, I too was getting very frustrated! iPhone/iPad email app not working is now fixed. ; Press and hold the backup button on your box. Question: Q: My emails have suddenly stopped coming through on my iPhone 8 but will come through on my iPad. Get an error message saying "cannot get mail-connection to server failed. Your iPhone can't get an email if it's not connected to the internet.You need to be connected to a cellular network like a 4G LTE network through your phone company, or a Wi-Fi network, to access email.. To connect to a cellular network, tap Settings > Cellular > and move the Cellular Data slider to off/white and then back to on/green. ideally follow my suggestion dated 29 January (I think) on the forum. This website uses cookies Cookies help us give you a better service e.g. There are some simple steps you can take to get your box back up and running. Why didn't Sky send everyone an email informing them what to do. Step #3. hope- but also sure- that this worregards. I have spent all afternoon trying to fix it using the passwords genereated by Sky, but without success. Now, re-add your account. There are a number of reasons why your Outlook is no longer working and a number of ways it can go wrong. Last connected via Apple Mail at 18.34 today (18/03/2020) & got an email from Sky VIP telling me to select a free movie. Other two email addresses working fine. Can someone help please. Before you begin. ‎07 Feb 2020 Upvote (218) Subscribe Unsubscribe. Restart your box: Press the standby button on your remote, then turn your box off at the mains. Can anyone help to resolve this as I am having delete the account and then re-install to get my mails onto my phone? My sky emails have stopped working on my iPhone so Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print; Email to a Friend; Report Post ‎03/03/2020 04:49 PM. LOL, Should work fine providibg you have reinstalled under the Yahoo option to set up a new account. Apple Watch: Open the Watch app on your iPhone and tap the My Watch tab. Miguel Co ©Lifewire. There are many reasons why email may There are many reasons why email may In order to provide you with the best service, our website uses cookies. I rebooted the phone and then it started downloading the sub folders. You probably need to generate an app password. My BT Email through my iPhone suddenly stopped working last week with the message "username or password is incorrect" and now "mail server 'mail.btinternet.com' is not responding. To reinstall the app, scroll down to Available Apps in the My Watch tab and tap Install. Thanks for responding though. iPhone settings unchanged for months. Outlook.com on my iphone has stopped working. Set up the account on your device ipad/iphone - but do it under the Yahoo set up option. There are a few things to keep in mind and check: When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. I can still access emails via the internet but obviously it's more convenient to use the mail icon on the front screen of my … Enable the service and try again (how?)" Next, you have to tap on your email account. (Check your in box etc are ok before proceeding further). reasons may be the user name or password is incorrect. showing relevant tailored adverts to you across all Sky services and platforms. __________________________________________________________________________________________, This message was authored by Julie+garcia, This message was authored by Rachel+-+Thomas. If you can’t send email from the Mail app on your iPhone, iPad, or iPod touch, there are a few things you can try. If Mail can't find your email settings, then you will need to enter them manually. It is working just fine from my laptop however it has stopped syncing on my phne. The iPad stopped working on Thursday 20 November, and the iPhone stopped on Wednesday 26th November. It d idn’t recognize my password so I changed the password. Tap on Delete from My iPhone to confirm. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I too deleted my sky email account and reinstated it using Yahoo. My email stopped working on my iphone 6s 2 days ago with the message "imap.tools.sky.com is not responding" Can anyone help please and tell me how to fix this issue? You could try using a generated app password instead of your Sky password as highlighted earlier in this thread. If all appears fine Now delete the e-mail account that does not work - then change your account name on the new account to whatever you want (probably your now deleted account name). Thank you so much , The Yahoo set up worked a treat for me to get my e mails , it was just in time before i threw my phone through the window !! I'll try that and let you know what happens. Any email issue, whether an email isn't coming in or isn't going out, can be resolved by performing some basic checks. There are a few things to bear in mind and check: When you make an iOS or iPadOS backup in iCloud or iTunes, it backs up your mail settings, but not your email. Remove the Affected Email Accounts and Re-add them. I have setup my sky email account on my iPhone XR using the Yahoo email setting. Now I cannot download any emails whatsoever for two of my four accounts on my PC, iPhone or iPad. Thanks for the advice, zoar. my ipad want access sky email through the ipad or safari. Please make sure that you're signed in to this forum to view the link. You are then all set - everything shoukd work properly. My email stopped working on my iphone 6s 2 days ago with the message "imap.tools.sky.com is not responding" Can anyone help please and tell me how to fix this issue? Watfordian, Glad you 've got it working and a number of reasons why your Outlook is no longer this! You quickly narrow down your search results by suggesting possible matches as you type have. I changed the password ( even though I know emails are there something you can open some?. The list of providers, then turn your box back on the ipad stopped working sky. 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